New research ¹ reveals that more than a third of UK shoppers (36%) plan to do the majority of their festive shopping online this year and almost a quarter (22%) plan to take advantage of sales/discounts to help manage the costs of Christmas. Here are...

This year, Black Friday falls on November 29 and it's expected that more consumers than ever will be hunting for deals ahead of Christmas. According to consumer protection law, buyers have the right to trust the information and claims made by sellers...

Topps Tiles, one of the ‘UK's leading tile and flooring retailers’, has registered with the Furniture and Home Improvement Ombudsman (FHIO), underscoring their ongoing dedication to safeguarding consumer rights and promoting fair trade. This affiliat...

With the approach of the Easter Bank Holiday weekend, numerous individuals will be embarking on home improvement endeavours. Whilst DIY enthusiasts often overlook the legal implications of mishaps, it's crucial to consider various key aspects to guar...

Who is a Consumer and why does it matter? With the rise of conscious consumerism making consumers more discerning than ever before, making purchasing decisions influenced by sustainability, value for money and ethical choices, putting the consumer an...

Following an extensive market survey and competitive tender process, Dispute Resolution Ombudsman (DRO) has been appointed as the Consumer Council for Water’s (CCW) new Adjudication provider to resolve disputes that cannot be settled via mediation. T...